Log a faulty or damaged item — stock deducts from Shopify immediately.
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Exchange — unsuitable
Customer returns item (not faulty). Gets a replacement from current stock.
Faulty — replacement sent
Item is defective. Customer receives a replacement. Supplier claim filed.
Faulty — refund only
Item is defective. Customer receives a refund. No replacement. Supplier claim filed.
Engraving waste
Item written off due to engraving error or waste. No return to K7.
Shopify: Item held in quarantine for quality check. Stock restocked on confirmation.
Safety issue — tick if this is a safety concern
Triggers an immediate critical alert to HQ and all managers.
No entries logged for BT2 yet.